We understand that you may need to cancel an appointment occasionally – it’s just the way it is.

If you need to make a cancellation, please contact us at least two hours before your appointment time. This will allow patients on the waitlist the chance to see a GP.

If you cancel with less than two hours’ notice or don’t show up at all, you may be charged a no-show fee. This fee is equal to the full cost of the booked appointment (no Medicare rebates).

We may also ask you to pay a booking fee to secure a future appointment. This fee is equal to the out-of-pocket costs for the particular appointment time.

This fee is non-refundable and non-transferable.