Translating and Interpreting Service
Patients who do not speak English or who are more proficient in another language, have the ability to choose a professional translating service. Our practice encourages patients to utilise the free Translating and Interpreting Service (TIS). The TIS is a free service available 24hrs a day via telephone at the time of consultation or onsite at the practice if 48hrs notice is given. Please ask your doctor or reception for more information.
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html, and at reception.
This practice has a no smoking policy.
10 Tips for Safer Health Care
Please see our displayed notice entitled “10 Tips for safer health care”. It explains how patients and carers can work in partnership with their health care professional to get the best possible care, and also:
- Gives 10 tips for improving health care, which includes questions people might like to ask their health care professional.
- Outlines what to expect from a health care professional.
- Lists some sources of information for finding out more about a condition and managing medicines.
- Explains what can be done for concerns about health care.
Schedule 8 and drugs of addiction
To all patients
In accordance with the guidelines of the Standard for Uniform Scheduling of Drugs and Poisons (SUSDP), the Therapeutic Goods Administration (TGA), the Royal Australian College of General Practitioners (RACGP) and First Point Healthcare policies, this practice will not prescribe drugs of addiction which include:
- Tramadol eg, Tramal, Tramahexal, Zydol, Tramedo
and also Benzodiazepines and related drugs including:
- Alprazolam eg, Alprax, Kalma, Alprazolam, Xanax, Zamhexal
- Bromazepam eg, Lexotan
- Clobazam eg, Frisium
- Clonazepam eg, Paxam, Rivotril
- Diazepam eg, Antenex, Ducene, Valium, Valpam, Diazepam
- Flunitrazepam eg, Hypnodorm
- Lorezepam eg, Ativan
- Midazolam eg, Hypnovel, Midazolam
- Nitrazepam eg, Alodorm, Mogadon
- Oxazepam eg, Alepam, Serapax, Murelax
- Temazepam eg, Normison, Temaze
- Triazolam eg, Halcion
We are concerned of the usage of the above drugs and are happy to discuss other options.